Average Reviews:
(More customer reviews)I was very excited about getting this new model SM24M30. I was ready to spend the extra money because it is a lot of money. I got it and from the second it was installed it was defective. It could not cool down my room less than on average 78 degrees. Even at night time it would not cool the room down. It was almost the same degrees as outside. I called the store who said that I must deal with the manufacturer. I called Friedrich and they sent out a technician who agreed there was a problem but wasn't sure what it is. Friedrich still refused to exchange it. They wanted to send out a second technician who they 'trust' who just deals with their company. This person was a laughing stock. He tried to tell me that I should have to leave it on the whole day and it might cool a bit better, and a whole bunch of nonsense...He even blamed it on the oven which was on 3hrs earlier for 20 minutes in the adjoining room. In the end I was able to get Friedrich to take it back through the store and I got the older version with the same identical 24,000BTU. This one cools the whole place perfectly like it should. This just goes to prove that the other one was defective. I would go with the older model which has been around and properly tested.
I don't know what was wrong with it but Friedrich wouldn't admit anything wrong with it! It was defective. Hopefully it was just that one. I don't know. I am happy with the CP24E30. It is quiet and cools well even though it doesn't have all the fancy extra things of the new model.
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