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(More customer reviews)New unit was very noisy. Rather than return it, it was easier to it take to a local warranty repair center. I kept Amazon in the loop just in case, and they were gracious in offering to exchange the unit if I chose not to have it repaired.
The repair center diagnosed the noise as a bad bearing in the fan motor. The blower motor was replaced, and the unit is OK now. The motor being bad right out of the box suggests that these units go through no testing at the factory, and quality control is low.
After the repair, the overall noise level is about average which is OK with me. Most of the sound is the air movement swish of the blower. There is very little compressor sound when it is running, and a light "clunk" when the compressor turns off.
This 12,000 BTU unit is the same physical size as the 8,000 BTU Frigidaire unit I am replacing. For what it's worth, the blower in the 8,000 BTU unit lasted two seasons. That might explain why Frigidaire has only a one-year warranty (which is really one season) on that part of the unit. Perhaps Frigidaire is trying to take over Haier's role as the industry purveyor of cheap appliances.
I later found out that LG has a five-year warranty on everything -- no need to buy an extended warranty. Frigidaire has five years only on the compressor, one year on everything else. The repair guy at the warranty repair center said he has seen only two LG units in the five years he has been there.
Having gone through multiple window units, I'll offer the advice that, in order to get the high EER ratings, these things (all brands) use delicate fins on the heat exchangers the design and spacing of which easily accumulate micro dust particles in spite of the filter. The moisture on the fins along with the dust encourages the growth of mold if the fins are not meticulously cleaned. But the delicate nature of the fins along with the presence of the electronic controls means you can't do like the old days where you took the thing out of the chassis and washed it out at the local car wash. Cleaning the fins now requires something like using a strong shop vac and a tooth brush to carefully comb fins clean at the end of each season.
In other words: It might have a high EER when you get it new, but it doesn't stay that way for long. It's too bad the EER is only for brand new in the lab, and no thought is given to the EER over a typical lifespan of the product.
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