Average Reviews:
(More customer reviews)We purchased the royal Sovereign ARP-4009 June 2008, used it last summer for about 3 months and didn't turn it on again until July of this year. It worked for about one week and stopped blowing cold air after that. The unit still turns on and produces air but it blows hot air. We realized that we had just missed the one-year Full Warranty period but the unit still qualifies for the Limited Five Year Warranty which the manufacture will replace the compressor (parts only). I looked up for Royal Sovereign's website for a service contact and they showed a total of 10 in California. I called two and were told by both that they do not service Royal Sovereign anymore. I called a 3rd repair shop which is approximately 45 miles from my house. I made an appointment and brought the unit in. They informed me after a week that there was a problem with the compressor and the condenser. Even though, the parts will be supplied by Royal Sovereign but their labor would cost $250. For the price, we could almost purchase a new portable air condition.
I don't understand how the unit would stop working after one year or to be exact, 3 months of usage. I am frustrated that Royal Sovereign does not have enough service locations which made it very difficult to compare price on the repair. The next closest repair shop to me is approximately 60+ miles away and a totally different direction from the first shop that gave me the estimate. And we only live 20 miles East of downtown Los Angeles!
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